SigmaQuest's 'RMA Insight' analyses product return data, tracks trends and gets to the root cause of issues. All in realtime.

'RMA Insight' can quickly and easily identify and correct the root cause for failures which result in warranty returns. SigmaSure RMA can uncover emerging trends and patterns before they become issues. It can also help reduce service and warranty costs, while improving customer satisfaction.

Manufacturers and OEMs that use warranty management as a source of product intelligence, separate themselves from their competitors by reducing costs, improving quality, and building
customer loyalty.

SigmaSure RMA Insight is a solution designed to help
companies make that critical step. SigmaSure RMA Insight helps turn warranty data into actionable
information, which results in improved product quality, cost containment, and greater customer satisfaction.
 
 

Features

  • Correlate warranty data with supplier, design and manufacturing test data.

  • Easy identification and root cause analysis for warranty returns.

  • Identify “where used” products by associating warranty returns with product in the field.

  • Improve customer response time and problem resolution.

  • Full integration with SigmaSure Enterprise edition provides complete visibility into products entire history.

Benefits

  • Identify emerging issues and trends in products.

  • Early warning system.

  • Track warranty performance.

  • Lower warranty costs by improving productivity and recovery of repair or replacement costs from suppliers.

  • Improve customer satisfaction thru higher quality.

  • Reduces the number of recalls, by narrowing the recall to only affected product.
 
For more details on this powerful technology, and the opportunity to evaluate, please contact sales@sdc-test.com